WARRANTY & GUARANTEE

All Beauty-Tech Devices purchased at WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA) are subject to “1 YEAR LIMITED WARRANTY” and “7 Days Moneyback Guarantee”.

Warranty Policy

All devices purchased from WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA) are backed by “1 YEAR LIMITED WARRANTY”. This “1 YEAR LIMITED WARRANTY” is a voluntary SPARKLE® GLOBAL & SPARKLE® MALAYSIA warranty.

Your SPARKLE® GLOBAL & SPARKLE® MALAYSIA Beauty-Tech Device is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original purchase (“Order Date”) when used in accordance with the designated user manual provided with the device. Under this warranty, you will be able to direct your claims to SPARKLE® GLOBAL & SPARKLE® MALAYSIA only if you purchased the device from WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA). If a defect arises during the Warranty Period, SPARKLE® GLOBAL & SPARKLE® MALAYSIA, at its option will (1) repair the device at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the device with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations.  A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the device concerned.   

How to Claim Warranty

Please fill up the “Contact Us” form in WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA), and our Customer Service Team will assist you in the claim process. Please include (i) the order number, (ii) the device details, & (iii) the reason for claim, in the message section. Alternatively, you can also email your warranty claim request to our Customer Service team at support@luminousbeautystore.com (SPARKLE GLOBAL) or support@luminousbeautystore.com (SPARKLE MALAYSIA) with the above-mentioned information.

Guarantee Policy

All devices purchased from WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA) comes with “7 DAYS MONEYBACK GUARANTEE”. This is a voluntary SPARKLE® GLOBAL & SPARKLE® MALAYSIA guarantee. You have 7 days from the original date of delivery (“Order Delivery Date verified by Order Tracking Number”) to return a device purchased from WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA) and request for a refund, if you received a (i) wrong item, (ii) damaged item, or (iii) defective item.

Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition (must be returned with original packaging and all items as received):

  • Replacement: We will replace the item with a similar item / another one of similar or better quality.
  • Moneyback: We will return the cost of the item you spent to purchase.
  • Gift Card: We will give a Gift Card (Coupon/Voucher) equal to the cost of the item (+ Extra 10% Value), which can be used on our Site and other “Affiliate Store Sites” for new purchase.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for SPARKLE® GLOBAL & SPARKLE® MALAYSIA or for customers.

How to Return a Purchased Item

Repackage the item in the original box and packaging.

Please fill up the “Contact Us” form in WWW.SPARKLEBEAUTYSTORE.COM (SPARKLE GLOBAL) & WWW.SPARKLEBEAUTYSTORE.COM.MY (SPARKLE MALAYSIA), and our Customer Service Team will assist you in the claim process. Please include (i) the order number, (ii) the device details, & (iii) the reason for claim, in the message section. Alternatively, you can also email your guarantee claim request to our Customer Service team at support@luminousbeautystore.com (SPARKLE GLOBAL) or support@luminousbeautystore.com (SPARKLE MALAYSIA) with the above-mentioned information.

Following all instructions from our Customer Service team, take your parcel to your preferred delivery service and obtain proof of postage with the tracking number and receipt – this will speed up the process and will legitimize that your parcel is on its way back to us.

The address for return will be the full address mentioned in the “Contact Us” page, unless/otherwise as instructed by our Customer Service team. The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

  • A returned item will be inspected upon arrival.
  • If the condition an item has been returned in is inappropriate (e.g. disassembled, broken, damaged by use, damaged packaging, incomplete return package etc.), we may not be able to accept your return and we may have to send it back to you.
  • If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
  • If you paid by credit/debit card, we will refund the balance of your credit/debit card.
  • If you paid using PayPal, we will refund the balance to your PayPal account.
  • If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.

Non-refundable Items

We do not refund the products that are not eligible for return.

Non-refundable (non-returnable) products:

  • Skin Care Products
  • Membership
  • Coupon
  • Vouchers
  • Gift Cards
  • Digital products

We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants.

For more information on product-specific return policies, please do not hesitate to contact our Customer Care Service team at support@luminousbeautystore.com (SPARKLE GLOBAL) or support@luminousbeautystore.com (SPARKLE MALAYSIA).

Last Updated: 18/02/2021